Customers is the life of your business, your business is always depends on the customers that will come and transact with your business. To keep your customers coming back is the thing that a business must master.
Tip 1. The first tip that we will learn is to make your business appealing to your valued customers. If you are running a store, RTW shop, or any business that utilizes space then it is a must to make it neat, organized, convenient, and comfortable for your customers.
Tip 2. Be hospitable to your customer, talk constantly with your customer and make them as a VIP in your business. Let them feel that you value and treasure them and make them smile as much as you can. Let your business’ atmosphere to be friendly to your customer and make it sure that your office or establishment to convenient to them, install ventilations, benches where they can take a rest or you can a booth where they can entrust and leave their things.
Tip 3. Be well-mannered and accepting to their concern and be ready to provide them a solution if there is something problem. A number of customers’ concerns may be in accord with your service or product, or even if they are seem depressed by any means be interested of them and make them feel that you are ready to listen.
Tip 4. Complaints are usual but try to handle them accordingly. Don’t throw negative about your customer and still make them feel that you are responsive to their concern. Customers like to come back if they will find your business to be responsible to their customers.
Tip 5. Make plans in how to handle your customer, you can setup help desk to cater your customers’ concern or inform your customers that they are welcome to contact them for any circumstances by providing them a clear means of communication.
Tip 6. When you plan in having sales event or it is just a regular business day, it is imperative that you will not run out of items and make it sure that you already estimated the demand of your market and have already secure a stock for each item.
Tip 7. Make warranty and other policy available for customers, customers love to buy things with their heart assured that they have warranty over an item they buy. And let your warranty be attractive, you may include with it a refund policy or exchange policy.
Tip 8. Take some time for improvement or installing something new in your business; customer will be excited to come back if they can see new things around. Also first impression of your customer will determine this, so make their impression to be awesome.
Tip 9. Having good and pleasing personnel will also a big factor that will make your customer coming back. Make it sure that your staff is well trained and have a good knowledge about the business. Remember that customer will always ask regarding your business.
Tip 10. The time of business operation should correspond with your customers’ usual buying time, but making your business 24/7 will be a factor, if it is necessary though.