Freelancer.com Review, Scam, Complaints and Drawbacks -Top 7 Mistakes of freelancer.com

I won two projects on Freelancer. One accepted my bid for $30.00, then expected ten pieces of work to be rewritten for just $5.00, and if I took the work, I would have been charged five dollars so would have done it all for nothing.

One accepted my offer of $50.00 and then changed the terms afterwards and announced he wanted 100 articles and not the one stated in the description.

I was less than impressed with the customer service and haven't bid on any of their projects since.

Hi deepakp118. I came across your post here and we appreciate the feedback.
I'd like to take the time to address your concerns.

Freelancer.com continuously works to improve our support in order to provide the best customer experience. Even though we have more than 3.6 million users on our site, we assure you that we treat each and every customer concern with professionalism and utmost respect for users. Whenever a user contacts us for support or enquiries, our customer support teams strive to be as helpful as possible to get their issues resolved as soon as possible. Freelancer does have a forum called Tycoon Talk. It’s where you can post topics, ask questions, and share your knowledge. You can use your Freelancer.com account to log in to TycoonTalk. Also, we take suggestions publicly at our Facebook Fan page.

We will only freeze or suspend accounts to further validate a user’s identity or ascertain the nature of the transactions made through our site. Be assured that the funds in suspended accounts are not going anywhere. They will find it there once they’ve gone through account verification and their account issues are resolved. These procedures and policies are in place to create a safe environment for freelancers and employers.

You mentioned our Affiliate Program. We believe that the Freelancer.com Affiliate Program is generous. Affiliates can earn passive income through banners, feeds and links on your blog, site or social media.Affiliates can also earn as much as 90% of project commissions and 10% of items sold on Freemarket. We invite you to visit the Freelancer.com Affiliate page for more details. We’ve taken into account your feedback about our Affiliate program and Freelancer.com will endeavour to make it even more attractive in the future.

We believe we have one of the most organized fee structures for an online outsourcing site. We’ve been transparent about it and we list them clearly throughout the site. When new users have registered, we bring them to our membership page where we present all of the available features (both free and paid) and the fees that come with it. It’s listed in our Terms and Conditions (TOC) and in our Freelancer FAQ, specifically the Employers and Membership Plans, Payments and Billing sections . We also have more information on fees and charges on our Howtos & Articles Page.

We’d like to assure you that Freelancer.com allows users to convert money on the site. Please go to the Finances Menu of the site and click on the Convert Currency .

As to your concerns about our rating system, the Freelancer.com User Reputation System is still by far the best way to gauge an Employer or Freelancer’s reliability. We recommend that you dig deeper into the user’s profile, see how much thought they have put into their profile, how good their communication and how detailed they were in their proposal. Remember, the more detailed and specific the projects are, the better.

In addition, we’re glad to report that we still have one of the largest pools of proven and very qualified freelancers and reputable employers. There are many great quality projects for you to bid on Freelancer.com

Be assured that Freelancer.com works continuously to improve our services and features and we have dedicated teams to scour and scan for dubious accounts and users.

Should you have further enquiries, please send an e-mail to customer-support@freelancer.com and we’ll address them promptly.

Thank you very much.