Recent bill in the United States threatens to affect the growing BPO industry of top call canter outsourcing countries in the world, Philippines and India.
The bill discourages American companies from outsourcing call center services. This is one of the measures US is taking to solve the currently high unemployment rate in the country.
US call center companies must relocate to an offshore location, failure to report relocation to the Labor Department within 60 days is subject to $10,000 daily penalty.
Outsourcing American Companies are also ineligible for grants and guaranteed loans from the government as shown in the screen shot below.
The bill also includes call center operators to be required to declare their location. Aside from this, callers can also choose US-based operators if they wish.
The Philippine government is currently in the process of discussing the possible implication with the local Department of Foreign Affairs as well as its counterpart in the US.
Call centers provide the fact that under one roof you get attention of one and all with least effort to get the best results. Over the years, BPO industry offered job opportunities to people from different walks of life as well as entrepreneurs who wanted to explore business in this booming industry.